Eligibility: Exchange within 14 days from delivery, 30 days for defective items.
Condition: Products must be unused with original packaging.
Damaged/Wrong Items: Free exchange within 2-5 working days inside Cairo, 4-7 working days outside Cairo.

Eligibility: Refund within 14 days from receipt issuance.
Condition: Products must be unused with original packaging.
Defective/Wrong Items: Full refund without shipping fees.
Change of Mind: Shipping fees will be deducted from the refund.